At Cheap Gant Store, we want you to be completely satisfied with your affordable fashion and home essentials purchase. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Note: For hygiene reasons, we cannot accept returns on the following items from our Bathroom and Bedroom collections unless they are defective:

  • Personal care items
  • Bed linens that have been removed from packaging
  • Opened bath products

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your request
  2. Complete the return/exchange request form (see template below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your items securely in the original packaging
  5. Ship your return to our Denver facility using a trackable shipping method

Return/Exchange Request Template

Use this template when emailing your request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cheap Gant Store Team, I would like to request a [return/exchange] for my recent order #______ ordered on [date]. Details: – Item name: ______ – Size/color (if applicable): ______ – Reason for return/exchange: ______ – Preferred resolution: [Refund/Exchange for ______] I confirm the item is unused and in its original condition with all tags attached. Please advise on next steps. Best regards, [Your Full Name] [Your Order Number] [Your Contact Email] [Your Shipping Address]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once the return is received

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping costs.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Cheap Gant Store, 4464 Snider Street, Denver, US 80205

We appreciate your business and strive to make returns as easy as shopping with us!