Welcome to Cheap Gant Store’s FAQ page! We’ve compiled answers to the most common questions about our affordable fashion and home essentials. Whether you’re curious about shipping, returns, or product details, you’ll find the information you need below.
About Our Store
Who is Cheap Gant Store for?
Our store caters to budget-conscious families and fashion lovers looking for quality clothing and home essentials at unbeatable prices. We’re particularly popular with:
- Parents shopping for kids’ and teens’ clothing
- Home decorators refreshing their living spaces
- Fashion-forward individuals who want stylish looks without the high price tag
What kind of products do you offer?
We specialize in affordable fashion and homeware, including:
- Clothing for men, women, boys, girls, and teens
- Baby essentials
- Home collections for bedroom, bathroom, and living room
- Accessories to complete your look
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view order history.
I forgot my password. What should I do?
Click on “Forgot Password” on the login page and enter your email address. We’ll send you instructions to reset your password.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping methods:
- Standard Express Shipping ($12.95): Handled by DHL or FedEx, delivered in 10-15 business days after processing
- Free Economy Shipping: Available for orders $50+, shipped via EMS, delivered in 15-25 business days after processing
How long does order processing take?
All orders undergo 1-2 business days of careful processing in our Denver warehouse, where each item is meticulously checked for quality before shipping.
Do you ship worldwide?
Yes! We ship globally with some exceptions:
- Certain remote areas (contact us to check availability)
- Most Asian destinations (due to customs restrictions)
How can I track my order?
You’ll receive a tracking number via email once your order ships. For Standard Express Shipping, you’ll get full tracking from warehouse to doorstep. Economy Shipping includes a tracking number but may have limited updates.
Pro Tip: Combine orders of kids’ clothing and bedroom essentials to qualify for free shipping while keeping everyone stylish!
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your order. All items must be unused, in original condition with tags attached. We stand behind every product and want you to be completely satisfied with your purchase.
How do I initiate a return?
Please email us at [email protected] with your order number and details about the item you wish to return. We’ll provide return instructions and the appropriate return address.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we can’t be responsible for lost return packages.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method. The time it takes for the refund to appear in your account depends on your bank or credit card company.
Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption to protect your personal information. Your payment details are processed securely and we never store your full credit card information on our servers.
Why was my payment declined?
Payment declines can happen for several reasons:
- Insufficient funds in your account
- Your bank’s fraud protection measures
- Incorrect billing information entered
- Card expiration
Product Questions
How can I be sure of the product quality?
Every fashion piece and home essential undergoes careful inspection before shipping. We’re committed to offering quality products at affordable prices, and our 15-day return policy ensures you can shop with confidence.
Where can I find size charts?
Size charts are available on each product page. If you need assistance choosing the right size, please contact our customer service team at [email protected].
Do you offer gift wrapping?
Currently, we don’t offer gift wrapping services. However, our products arrive in clean, presentable packaging that works well for gifting.
Contact & Support
How can I contact customer service?
Our customer care team is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 4464 Snider Street, Denver, US 80205
Do you have a physical store I can visit?
Currently, we operate exclusively online through our website gantcasual.com. This allows us to keep our prices affordable by eliminating brick-and-mortar overhead costs.
Ready to shop? Browse our collections of affordable fashion and home essentials today! With our seamless global delivery and quality products, you’re just a few clicks away from refreshing your wardrobe and living space.